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It feels this way on the tech support side too. Why are so many customers so ignorant of the tech they use?
Those Pakleds should be more like your average customer than the support.
But if you end up with Pakled support as the meme they will just say “try x, have you made it go?”
You are smart.
Literally my life for six hours yesterday. Finally got the guy through the generic scripted responses so he could escalate to someone who could actually fix the problem…
Happened to me 2 days ago. I have yet to hear about the escalation.
Before I let you go, I need you to make me strong too.
Honestly this is probably how it would go: “Hi, my laptop won’t turn on. I’ve tried replacing the power cells, charging it, but nothing’s happening. Can you help?” “Hmm… have you turned it off and back on again?” “Umm… it’s not turning on.” “It’s turning on?” “No, it’s-” “Hooray. I am smart. I am strong. I will go.” “Wait, don’t hang-” (hangs up)
hey now, don’t underestimate them fuckers.
You fixed your own problem? We NEED you!
