We evolved to live and work in groups of 150, max. Past that our brains get overwhelmed and fall back to pattern matching, another evolutionary trait, and a powerful one in us humans.
We’re so good at judging people that when someone’s behavior throws us for a loop, it’s a memorable event.
The only trick is making a conscious decision to stay the hell away from “all $people act like $X”. Even if I think a customer walking up is likely to be a chud, I greet them openly and friendly. Works out great.
We evolved to live and work in groups of 150, max. Past that our brains get overwhelmed and fall back to pattern matching, another evolutionary trait, and a powerful one in us humans.
We’re so good at judging people that when someone’s behavior throws us for a loop, it’s a memorable event.
The only trick is making a conscious decision to stay the hell away from “all $people act like $X”. Even if I think a customer walking up is likely to be a chud, I greet them openly and friendly. Works out great.
Dunbar’s Number for anyone interested in reading further on this theory.