The new global study, in partnership with The Upwork Research Institute, interviewed 2,500 global C-suite executives, full-time employees and freelancers. Results show that the optimistic expectations about AI’s impact are not aligning with the reality faced by many employees. The study identifies a disconnect between the high expectations of managers and the actual experiences of employees using AI.
Despite 96% of C-suite executives expecting AI to boost productivity, the study reveals that, 77% of employees using AI say it has added to their workload and created challenges in achieving the expected productivity gains. Not only is AI increasing the workloads of full-time employees, it’s hampering productivity and contributing to employee burnout.
I prefer Claude, usually, but the article also does not mention LLMs. I use generative audio, image generation, and video generation at work as often if not more than text generators.
Good point, but LLMs are both ubiquitous and the public face of “AI.” I think it’s fair to assign them a decent share of the blame for overpromising and underdelivering.