Hey congrats! I worked seasonally at Best Buy a few times and am also recently out of a 3 year hiatus. It’s a good kind of nerve wracking, though.
I remember the best advice for me through the process of their digital training/ personality test is that they already have a specific answer in mind. There aren’t philosophical debates. They want to know that you understand it’s a business and that there is always a ‘better’ answer, so give them that answer.
(I e. If they ever say on a scale of 1-5, the answer is always 1 or 5. )
The difference is between cursing and cursing AT someone.
“The garage door broke.” “Ah, fuck.” - Fine “You fuck.” - Not acceptable
If you get a written warning, it’s probably time to start looking for a new job regardless.