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I would presume the instance is important here? I usually browse just the local communities(? or sublemmies). I still like to explore Lemmy but get too much uninteresting stuff if I browse the whole federation. Guess some others think the same way.
I probably would have never read this story if it only existed on kbin (and Reddit, but I almost haven’t touched Reddit since end of June, only one to read the message that the coins are discontinued)
I won’t watch the video as I cannot watch animated things for too long. But honestly, I think it is hard to identify broken parts and they might get the wrong thing, therefore different quotes.
I would like to hear about their reaction when the mistake becomes clear. Issuing the costs for the correct replacement/repair and wave the wrong one would be the correct thing to do.
But actually, I don’t think this is an Apple exclusive problem. Some companies are better, some are worse, but I couldn’t repair any modern laptop by myself without fearing to break anything, be it Huawei, Chuwi or Apple.