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Joined 5 months ago
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Cake day: July 1st, 2024

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  • Well they did answer all my questions and I seemed to have a chance to hold them back. But they kept returning to “but you don’t recognize the transaction…” Since they fed me misinfo, I was trapped. If there really had been a fraud transaction for the full amount of the credit, I would not want to be on record as saying it’s legit.

    I guess it’s really a fucked up UI the bankers are using. Another banker also insisted that the huge transaction was in fact a transaction and could not be convinced otherwise. So multiple bankers are making the same mistake. But one banker pointed out: yes it looks like a transaction on our screen, but then there is a “category” of purchase. E.g. instead of something like “sporting goods”, the category is “balance inquiry”. So the UI is a piece of shit and the bankers are not trained to look at the purchase category to find that it’s not actually the kind of transaction where money moves.

    The software is garbage if someone can tag a balance inquiry as “fraud” and not at least ask the operator if they are sure a balance inquiry is fraud. In principle any activity not recognized should be tagable as fraud, but there should be double checks and extra confirmations if it does not involve money movement.

    Next time this happens, I will say “what is the category of the transaction”?